This Guest Rental Agreement (“Agreement”) is made between the above-named Guest (“Guest”) and the Owner of the Property, as managed by Happy Vacations LLC (“Agent”), Real Estate License No. RB-24496, 4819 Kilauea Ave #7, Office #6, Honolulu, HI 96816.
Agent represents the Owner in this transaction.
By confirming the reservation and/or submitting payment, Guest agrees to this Agreement.
This Agreement governs transient occupancy only and does not create a landlord-tenant relationship unless required by applicable law.
1. TERM OF OCCUPANCY:
Occupancy begins on the check-in date at 3:00 p.m. and ends at 11:00 a.m. on the check-out date unless otherwise agreed in writing. Unauthorized occupancy beyond check-out may result in:
- Additional nightly charges at the then-applicable rate
- Costs incurred due to delayed turnover
- Relocation expenses for incoming guests
- Any resulting damages
2. THIRD-PARTY BOOKING PLATFORMS:
A. If this reservation was made through a third-party booking platform (“Platform”), the Platform’s terms and policies shall govern matters the Platform administers, including payment processing and cancellation policies, to the extent required by the Platform. Guest acknowledges and agrees to comply with the applicable Platform terms and policies.
To the extent a claim or dispute is not resolved or administered by the Platform, this Agreement shall govern the rights and obligations between Guest and Owner/Agent to the fullest extent permitted by law and applicable Platform terms. Guest remains responsible for amounts lawfully owed under this Agreement, regardless of booking channel.
B. Except as expressly governed by the applicable Platform, all remaining provisions of this Agreement remain enforceable regardless of booking channel.
3. PAYMENTS:
A. Platform-Processed Payments: Payments and refunds shall be processed in accordance with the applicable Platform’s rules and policies.
B. Direct or Non-Platform Payments: Guest authorizes Agent to charge the payment method provided for rent and taxes, cleaning fees, damage or excessive cleaning, HOA/building/government fines attributable to Guest, service call fees caused by misuse, and collection costs as permitted herein. Guest further authorizes Agent to charge the payment method on file for charges assessed under this Agreement after check-out, including charges discovered within a reasonable time following departure, provided Agent transmits notice of the charge and a brief description of the basis for the charge by email or through the applicable Platform, to the extent permitted by applicable law and any card network rules. Nothing in this section limits Owner’s or Agent’s right to pursue recovery of amounts lawfully owed by any other lawful means, subject to applicable statutes of limitation.
C. Chargebacks; Disputed Charges: Guest agrees to provide Agent written notice of any disputed charge within fourteen (14) days after the earlier of (i) the date Agent transmits notice of the charge by email or through the applicable Platform, or (ii) the date the charge is posted to Guest’s payment method. Guest also agrees to cooperate in good faith to resolve the dispute before initiating any chargeback or payment dispute, to the extent permitted by applicable law and any card network rules. This section does not limit Guest’s rights under applicable law. Initiating a chargeback does not relieve Guest of amounts lawfully owed under this Agreement.
D. Documentation of Charges: Charges assessed under this Agreement may be supported by reasonable documentation, which may include, without limitation, photographs, written statements, vendor invoices, receipts, estimates, or internal incident reports.
E. Guest’s obligations under Sections 3, 8, 9, and 10 survive check-out.
4. CANCELLATIONS:
A. If governed by a Platform-administered cancellation policy, that policy controls.
B. If not governed by a Platform policy:
- Cancellations more than thirty (30) days before check-in: refund of amounts paid, less non-refundable processing fees.
- Cancellations thirty (30) days or less before check-in: non-refundable.
C. No refunds for late arrival, early departure, or reduction in occupancy.
D. Guest is strongly encouraged to obtain travel insurance.
5. USE AND OCCUPANCY:
A. The Property is for transient lodging only. Only the number of guests listed in the reservation may occupy the Property.
B. No parties, events, commercial activities, or unauthorized gatherings. Guest is responsible for all occupants and invitees.
C. Guest is responsible for additional cleaning, wear and tear, HOA fines, and increased utility usage attributable to unauthorized occupants.
D. Definition of Guest; Responsibility for Others: For purposes of this Agreement, “Guest” refers to the booking guest identified in the reservation. The booking guest is responsible for all occupants, visitors, and invitees permitted on the Property during the stay. Nothing in this definition authorizes occupancy by any person not listed on the reservation or otherwise approved in writing by Agent or Owner.