How do I submit a repair request?

Use the repair request form on this page. Please include a clear description of the issue, your unit address, and attach photos if possible.

What should I include with my repair request?

Describe the issue, the room or appliance affected, and upload photos if possible. This helps our team respond faster and more accurately.

Are there troubleshooting steps I should try first?

Yes. For A/C issues, try unplugging or pressing the reset button. For garbage disposals, locate the red reset button. Check breakers and power sources for appliances.

What should I do if the AC isn’t cooling or won’t turn on?

Try power cycling the AC and checking the circuit breaker. If it’s a window unit, ensure the reset button on the plug is engaged. If issues persist, submit a repair request.

How do I reset a garbage disposal that stopped working?

Press the red reset button located on the bottom of the unit. Also check your breaker panel in case it was tripped. Submit a request if it's still unresponsive.

What do I do if the toilet keeps running?

Lift the tank lid and make sure the flapper is sealing and the float valve isn’t stuck. If unsure, just submit a repair request and we’ll handle it.

Can I replace a lightbulb or batteries during my stay?

Yes, guests are welcome to replace simple consumables like lightbulbs or batteries. If you purchase replacements under $25, keep the receipt and we may issue a credit. Please contact us before purchasing items over $25.

Maintenance Issues

Need help with something in your vacation rental? Whether it’s a minor fix or a larger issue, we’re here to help. Use the form below to request maintenance. You’ll also find quick troubleshooting tips for common issues.

Need Assistance During Your Stay?

At Happy Vacations Hawaii, your comfort is our top priority. While we strive to ensure every aspect of your vacation rental is perfect, occasional issues may arise. We’re here to address any concerns promptly and efficiently.

Looking for help with a repair? You're in the right place. Submit the form below for quick assistance, and if you need Check-in details, Guest FAQs, or other helpful info, visit our Guest Resources page.

Common Issues We Can Assist With:

Appliance malfunctions
Wi-Fi connectivity problems
HVAC (Heating, Ventilation, and Air Conditioning) issues
Plumbing concerns
Electrical problems
Lock or key issues

How to Submit a Repair Request:

Complete the Repair Request Form Below: Provide detailed information about the issue, including location within the property and any troubleshooting steps you’ve already taken.
Submit the Form: Our team will review your request and respond promptly to coordinate necessary repairs.

Quick Troubleshooting Tips

Before submitting a repair request, you might find these quick fixes helpful:

Electrical Issues

Power Outage: Check if the issue is isolated to a specific area or appliance. Verify if circuit breakers have tripped and reset them if necessary.
Non-Functioning Outlets: Test other outlets to determine if the problem is widespread. If only one outlet is affected, it may be a localized issue.
Air Conditioning Not Cooling: Ensure all windows and doors are closed. Set the thermostat to the desired temperature and wait a few minutes to see if cooling begins.

Wi-Fi Connectivity

No Internet Access: Locate the router and modem, unplug them for 30 seconds, then plug them back in. Wait a few minutes for the system to reboot.
Slow Connection: Limit the number of devices connected to the network and avoid bandwidth-heavy activities like streaming on multiple devices simultaneously.

Plumbing Problems

Clogged Drain: Avoid using chemical drain cleaners. Try using a plunger to dislodge the blockage.
Leaky Faucet: Place a container under the leak to prevent water damage and report the issue immediately.

Frequently Asked Questions

What should I do if I lose the key or have trouble with the lock?

Is there a charge for repair services during my stay?

How quickly will my repair request be addressed?

Can I request repairs outside of regular business hours?

Why is the air conditioner not cooling or not turning off?

Ensure the unit is plugged in securely. For window-type AC units, check for a reset button near the plug on the power cord or on the control panel. If unavailable, unplug the unit for 5–10 minutes, then plug it back in. Also, inspect the circuit breaker to ensure it hasn’t tripped.

If the AC is running continuously, check the Fan Mode setting and adjust it to Auto. This will allow the circulating fan to turn on and off automatically once the unit has cooled to the set temperature.

If issues persist, please contact us.

How do I reset the garbage disposal?

What should I do if an appliance isn’t working?

First, check if the appliance is plugged in. If it is, unplug it, wait 1–2 minutes, and plug it back in to perform a power cycle. Also, verify that the circuit breaker hasn’t tripped.

Sometimes the plug may be in a hard-to-reach location. As an alternative approach, you can turn off the breaker, wait 1-2 minutes, and turn the breaker back on to perform a power cycle.

If the appliance remains non-functional, please notify us.

How can I stop a running toilet?

Can I replace light bulbs or batteries during my stay?

We're sorry to hear you're facing a problem

Please fill out the form below with as much detail as possible. Our team will review your request and contact you to coordinate the necessary repairs.

Repair Request Form

Name*
First Last
Phone*
Email*
What sort of maintenance issue are you experiencing?*
Please provide as much information about your problem as possible:*